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Appointments: Reservations are required for all spa services. A valid credit card or gift card number may be required to hold any packages, multiple services, or single services $80 or more. Fee's may be applied if cancellation policy is not followed. Please see below.
Cancellations: We require a 24 hour cancellation notice for single services, and a 48 hour cancellation notice for packages and groups. If this cancellation policy is not followed, 50% of each service reserved will be charged to credit card or gift card given. No shows will be charged 100% for each missed service.
Arrival: Please arrive 15 minutes prior to your appointment. We do require paperwork to be filled out according to your service and this can usually take a few minutes. If a service begins later than booked due to client tardiness, the service will still end at the scheduled time and the client will not be discounted due to a shortened service.
Spa Ambiance: We like to keep our spa quiet and serene, so please be sure to keep your voice low when entering the spa. Please silence any cell phones, pagers, and any other electronic devices while in service. No smoking is allowed in the spa.
Gratuity: Gratuities are not included in our prices and can be graciously given to therapists at your request. 15% to 20% is the norm, however it is completely up to you how much and whether you would like to leave any gratuity.
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